Hello, I’m Paul Townsend! I am an insightful UX design leader, a skilled strategist and user researcher, and an experienced product and program manager.
I help create a dynamic culture of collaborative design, strategy, and research, guiding teams to deliver with impact on a wide range of projects across industries and technologies.
Whether working solo or leading teams, I love to immerse deeply in complex problems and create a path of discovery and invention, clearing the way to deliver beautiful solutions.
I am available to work with you now! I'd love to help you solve your toughest problems and create something beautiful. I'm available either as an independent consultant or as a permanent full time member of your team or agency!
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“Paul is one of the rare designers who can manage all the complexities of creating and running a research protocol and also absolutely crank out new design assets. His naturally genuine facilitation style, even when tackling highly technical content such as discussions with developers around cloud services interfaces, encourages actionable feedback.”
“Paul is a very talented designer that has strong chops in research and strategy. Paul quickly became the critical, sought-out piece in every project on which I had the pleasure working with him. He is always keenly dialed into what should happen next and backs it with strong rationale. He is able to size up opportunities and determine feasible approaches for how design can address them. His approach to design is realistic, grounded, and balanced against the realities of business, engineering, operations, and all the contexts and constraints that truly good design must consider. ”
“As a project manager, working with Paul is bittersweet. Bitter because Paul makes someone like me nearly redundant, sweet since he does it so dang well and with such kindness. Paul is an empathetic designer and colleague who has had a major influence on how I build psychological safety within teams. He is detail-oriented, is a master at scoping work, is incredible with clients, and delivers thorough and beautiful work. And he’s an absolute peach of a human who I feel fortunate to have had in my orbit for a few years. ”
“I highly recommend Paul Townsend for his exceptional talent in selecting, nurturing, and mentoring team members during his tenure at Teague. His insights and partnership with talent acquisition and development have played a pivotal role in fostering a strong and cohesive team environment. Paul’s dedication to empowering individuals and guiding them towards professional growth is truly commendable and he is gifted in that space.”
“Paul has contributed a level of industry experience and domain knowledge that has helped us level up our collective abilities as a team. Paul has demonstrated a gentle confidence, depth of knowledge, and an understanding of the audience that has solidified each client’s trust in him as well as our team. ”
